[ 04 ] Help center
Answers to what people ask most.
Can't find it here? Contact support — we reply within one business day.
Getting started
Setup & cameras
Any IP camera that supports ONVIF, RTSP, or common P2P protocols — the vast majority of brands sold today, including most no-name models. See the supported cameras list.
Scan the QR sticker on the camera, accept an auto-discovered ONVIF device on your network, or paste an RTSP/ONVIF URL. Most people are live in under a minute.
No. Vextica uses P2P hole-punching with relay fallback to reach your cameras remotely, so there's nothing to configure on your router.
Yes — sign in and your grid, camera names, and motion zones sync automatically across every phone and PC you use.
Privacy & security
Your footage
Streams are end-to-end encrypted between camera and device. Cloud recordings, if enabled, are encrypted at rest with a key only you hold — we can't decrypt them. Details on the security page.
Never. No ad SDKs, no third-party trackers, no data brokers. Our revenue comes only from paid plans.
Everything — account, cloud clips, and metadata — is permanently erased. You can also export-and-delete in one tap, GDPR-style, before you go.
Plans & billing
Subscriptions
No. The Free plan covers 4 cameras with live view and motion alerts, forever. Cloud recording and advanced detection are optional paid add-ons.
Yes — Plus and Pro let you invite others to specific cameras with per-camera permissions and time-limited links.
Yes. Cancel whenever you like; live viewing and local recording continue on the Free plan, and you get a 7-day grace window to export cloud clips.
[ V ] Ready when you are
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